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CARE + USE GUIDE

Haus + Stone — Designed for Detail. Built to Endure.


Thank you for choosing Haus + Stone engineered surfaces. With the right care, your product will remain as beautiful and functional as the day it was installed. Please review the following guidelines to protect your investment.

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1 / EVERYDAY CLEANING

Gloss Finishes

  • Clean with a soft cloth and a non-abrasive cleaner.

  • A 50:50 vinegar and water solution works well; add a drop of mild dish soap for extra power.

  • Safe alternatives include:

    • Method Tub & Tile™

    • Seventh Generation™ All-Purpose Cleaner

    • Simple Green™

  • Avoid abrasive cleaners or scouring powders, which can dull the surface over time.

Satin Finishes

  • Refresh best with a light abrasive cleanser such as:

    • Soft Scrub™

    • Bon Ami™

    • Comet™

    • Borax™

  • The slight abrasion helps maintain the even, matte appearance.

2 / CARE TIPS

Stains

  • The finish resists most everyday stains, but prolonged exposure to strong chemicals can cause discoloration.

  • Avoid bleach, ammonia, nail polish remover (acetone), hair dye, or harsh cleaners.

  • If spills occur, rinse immediately with water.

Heat

  • Do not expose surfaces to temperatures above 120°F (49°C).

  • Prolonged contact with hot water, curling irons, or other heat sources can weaken the surface and may void your warranty.

  • Rule of thumb: if water is too hot for your hand, it’s too hot for the material.

Scratches

  • Durable but not indestructible — sharp objects and rough pads can leave marks.

  • Light scratches: buff with a polishing compound or Gel-Gloss®.

  • Deeper scratches: gently wet sand with #800 grit, then polish to restore sheen.

Water Use

  • To prevent thermal shock (small cracks from rapid expansion), always run hot and cold water together rather than relying on hot water alone.

3 / SHOWER
  • Everyday Use: Bar soap creates residue; liquid body wash rinses clean and reduces buildup.

  • Mats & Accessories: Avoid leaving suction-cup mats or accessories in place permanently; they can trap moisture and damage the finish.

  • Silicone Joints: Wipe joints regularly with a mildew-resistant cleaner to maintain a fresh look.

4 / VANITY TOPS
  • Drain Installation: Do not use plumber’s putty and avoid overtightening the drain assembly—both can damage the bowl and void warranty coverage.

  • Water Temperature: Extremely hot water can cause hairline cracks near the drain. If water feels too hot to hold your hand under, it’s too hot for the surface.

5 / PROTECTION + LONGEVITY
  • The clear coat enhances appearance, seals against moisture, and resists bacteria and mold.

  • Excessive scrubbing, deep scratches, or harsh chemicals can compromise this layer.

For best results:

  • Apply Gel-Gloss® or a carnauba-based automotive wax once or twice a year to restore brilliance and add protection.

  • Move items like soap dispensers, cups, and decorative objects periodically to prevent shadow stains.

  • Use mineral deposit cleaners sparingly, only as directed, and never let them sit on the surface.

6 / WHAT TO AVOID
  • Abrasive pads, steel wool, or harsh scrubbers

  • Chemicals such as bleach, acetone, paint thinner, or oven cleaner

  • Cutting directly on the surface

  • Direct heat or sudden temperature changes

With proper care, your Haus + Stone surfaces will remain a refined and enduring part of your home for years to come.

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CONTACT
LOCATION
HOURS

Email: hello@HausStone.com
Phone: 585-226-8230
Social: @HausandStone

HAUS + STONE
5611 Tec Drive

Avon, New York 14414

SHOWROOM*

Mon - Fri: 8am - 4:30pm

​​Saturday: 8am - 12:00pm

​Sunday/Evenings : By Appointment

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WAREHOUSE

Mon - Thur: 7:30am - 4:30pm

Fri: 7:30-11:00

*Appointments encouraged

© 2025  HAUS + STONE. All Rights Reserved.

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