FAQ
Looking for quick answers? Our Frequently Asked Questions section covers everything from product options and customization to installation, care, and ordering. Learn what sets our engineered stone apart from tile and natural stone, explore lead times, and discover how our grout-free surfaces save time and reduce maintenance.
Whether you’re a homeowner planning a remodel or a designer specifying materials, this resource is designed to give you clear, straightforward information so you can move forward with confidence.
1
GENERAL
Q: What products do you offer?
A: We specialize in custom engineered stone surfaces for bathrooms—including shower bases, wall panels, vanities, shelving, trim, and seating—each built to your project’s exact dimensions. We also provide countertops and cabinetry in quartz, granite, and ultracompact surfaces from leading brands such as Dekton, Cambria, Silestone, Vadara, and Summit.
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Q: What makes your products different from tile or natural stone?
A: Our engineered stone combines the beauty of natural stone with the consistency and performance of advanced composites. Unlike tile, our panels are grout-free, faster to install, and easier to maintain. We offer more than 200 color options—including custom creations—to achieve your exact design vision.
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Q: How does the cost compare to tile or stone?
A: Material costs are typically higher than tile, but installation is faster and less labor-intensive, often making total project costs competitive. With no grout lines, our surfaces reduce ongoing maintenance and deliver long-term value compared to traditional tile installations.
2
CUSTOMIZATION
Q: Can you make custom sizes or shapes?
A: Yes. Every surface is made to order, allowing us to create precise dimensions, unique layouts, and tailored architectural details.
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Q: Do you offer custom colors?
A: Absolutely. In addition to our 200+ in-house colors, we can develop custom shades to match natural marble, existing palettes, or a designer’s specifications.
3
INSTALLATION + MAINTENANCE
Q: Do you provide installation services?
A: Yes. Our team provides professional installation services and works seamlessly with builders, designers, and fabricators to ensure accurate fit and finish.
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Q: How easy are your surfaces to clean and maintain?
A: Our engineered stone is non-porous, stain-resistant, and grout-free—making it simple to clean with standard non-abrasive cleaners. For additional details, see our Care & Use Guide.
4
COUTURE STONE COST
Q: How much do Haus + Stone surfaces cost?
A: Costs vary depending on the product, size, and level of customization. The good news is that we offer solutions for just about any budget — from simple, everyday surfaces to highly detailed, custom-engineered designs. Our team can help guide you toward the best option to fit your space and your price point.
4
ORDERING + LEAD TIMES
Q: How long does it take to complete an order?
A: Lead times vary depending on customization. Most projects are completed within 4–6 weeks, with expedited service available on request.
Q: Do you provide samples?
A: Samples are available by request to help confirm selections. Please inquire for availability and details.
5
TECHNICAL
Q: Are your surfaces suitable for wet environments?
A: Yes. Our engineered stone is designed for performance in high-moisture applications, making it ideal for showers, tub surrounds, and spa environments.
Q: Are your products environmentally friendly?
A: Our surfaces are engineered for durability and longevity, helping to reduce replacement cycles and construction waste. We also incorporate recycled content where possible.
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